We believe shipping should be one of the simplest parts of specifying paint. Our goal is to produce, pack, and move orders quickly and consistently, provide practical delivery options for different project schedules, and communicate clearly whenever an order needs special handling.
UPS provides the clearest range of service levels for project planning. USPS remains available as a lower-cost flat-shipment option when the delivery date is flexible.
UPS carries both eligible flat sample shipments and liquid paint. Ground is the standard option for most orders, with faster service levels available when the project schedule requires them.
USPS is available for certain flat sample shipments when keeping shipping cost down is more important than choosing a defined UPS service level.
Paint may need to be tinted, mixed, checked, packed, and labeled before the carrier clock begins. This is especially important for custom colors and larger project orders.
We review the product, size, color, sheen, application, and shipping method.
Standard colors are tinted and prepared. Custom colors, complex finishes, or unusually large quantities can require additional production time.
Containers are closed, labeled, and packed for the selected carrier and service level.
UPS or USPS receives the shipment and the delivery estimate begins to reflect carrier transit.
Tracking is emailed so the shipment can be followed through delivery to the project or receiving address.
When timing is critical, choose the faster service early and tell us the actual project deadline. We can confirm whether the order can be produced in time for the requested carrier pickup.
Many of our coatings are water-based and should not be allowed to freeze. Extreme cold, heat, storms, or carrier disruptions can affect the safest shipping method and the delivery estimate.
During severe cold we may recommend faster service, adjust timing, or contact you when a route creates a significant freeze risk.
Carrier delivery dates are estimates and can move when storms, road closures, or regional service interruptions occur.
For contractor installations, allow enough time to receive and inspect the material before labor is committed.
If a shipment arrives frozen, leaking, crushed, or otherwise questionable, photograph it before discarding packaging or using the product.
Carrier problems are uncommon, but the fastest resolution starts with clear photographs, the order number, and the tracking information.
Contact us within 48 hours of delivery so we can review the package and determine the appropriate resolution.
Carrier scans can pause temporarily. If the shipment is beyond its expected delivery window, send us the tracking number and we can help investigate.
First check entrances, receiving areas, neighboring units, front desks, and anyone else who may have accepted the package.
Large quantities, freight, Canada, and other international destinations can involve service restrictions, customs, additional documentation, or destination-specific product limitations.
We may split a project order into multiple parcels or move the shipment by freight when the weight, volume, or container count makes palletized shipping more practical.
We can ship selected products internationally depending on the destination, product, and carrier restrictions. Customs charges are not included in the product price unless specifically stated.
Untinted products may be returned within 45 days when they are unused, undamaged, and in original condition. Tinted and custom-made paint is produced specifically for the order and is not returnable.
We can confirm eligibility, provide instructions, and keep a shipping issue from being confused with a standard return. Defects, transit damage, freezing, or missing shipments should be reported directly rather than sent back without authorization.
Read the FAQEligible orders can be picked up at The Paint Laboratory in Seattle. Many products show local pickup availability directly on the product page and are typically ready within 24 hours.
For a fixed project deadline, large volume, freight delivery, or unusual destination, contact us before ordering.
For expedited, freight, international, freezing-weather, or project-critical shipments, contact us with the product, quantity, destination, and required delivery date.